Logpoint unreachable from LPSM after upgrading to v7.9.0

Reference ID: COM-22797

Date Published: 2026-05-06

Affected Product: Director

Affected Version: v2.10.0 and v2.10.1 with Logpoint v7.9.0

Fix Version: Logpoint v7.9.1

Description:

After upgrading Logpoint to v7.9.0 via Director v2.10.0 or v2.10.1, Logpoint becomes unreachable from LPSM, displaying the message "Logpoint is unavailable". As a result, LPSM users will be unable to perform any operations or monitoring on the affected Logpoint, including searching logs, viewing dashboards, and creating or running reports.

Workaround: 

Restart the commander_vpnclient service by running the following command:

sudo sv restart /etc/service/commander_vpnclient

This action requires root permissions. If you do not have the required access, contact Guardsix support to perform the restart.