Logo
Resources
Documentation Portal Ideas Portal Guardsix Academy License Portal
Resources
Documentation Portal Ideas Portal Guardsix Academy License Portal
Sign in
  1. Guardsix Servicedesk
  2. Products Hub
  3. Known Issues

Unable to restore configuration and log backups from one SIEM instance to another

Avatar Kripa Thapa
May 28, 2026 07:28
Follow

Reference ID: LP-76241

Date Published: 2026-05-28

Affected Product: Logpoint 

Affected Version: v7.9.0 and later

Status: Planned

Fix Version: v7.10.0

Description:

As part of security hardening improvements introduced in Logpoint v7.9.0, backup encryption key handling was changed to use instance-specific encryption keys. As a result, configuration and log backups created on one SIEM instance cannot be restored on a different instance because the backup cannot be decrypted outside the source instance.

This issue affects migration and disaster recovery workflows where backups are transferred between SIEM instances to replicate configurations or restore data.

Workaround:

Contact Support.

Comments

Please sign in to leave a comment.

Was this article helpful? 0 out of 0 found this helpful
Privacy policy    EULA    Terms of service   
Copyright © , Guardsix. All rights reserved.

Note: We use cookies that are essential for the smooth functioning of our website.