[Ongoing incident] Delays to Guardsix support email

Status: Ongoing
Last updated: 13 November 2026, 07:52 UTC

Summary

Email sent to and from Guardsix Support is currently disrupted. This is caused by a wider Microsoft 365 service incident affecting Exchange Online, which our support platform relies on to send and receive email. Both Microsoft and our support platform provider are working on it.

Guardsix products and services are not affected.

Impact

• Emails you send to Guardsix Support may be delayed in reaching us and creating a ticket.
• Our replies and ticket notifications by email may reach you late.

What to do in the meantime

• Raise new requests through the Servicedesk using Submit a request. Requests raised here reach us without delay.
• Sign in to the Servicedesk to follow and reply to your open tickets, rather than replying by email.
• There is no need to resend emails you have already sent. We expect them to be delivered once the service recovers, and we will work through them in the order they arrive.

Updates

13 November 2026, 07:52 UTC: Inbound and outbound support email remains disrupted. Microsoft is working to restore service and there is no confirmed recovery time yet. We are monitoring the situation and will update this article as it changes.

12 November 2026, 18:15 UTC: Disruption to support email began.